FAQ
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What do you sell?
We offer jewelry and related fashion accessories through our online store crystalquenn.com. -
How can I place an order?
Simply browse our website, add your selected items to your cart, and proceed to checkout. You will receive an order confirmation email after your purchase is successfully placed. -
What payment methods do you accept?
We accept major payment methods available at checkout. The payment options shown during checkout are the payment methods currently supported for your order. -
How long does shipping take?
Our estimated delivery time is 10 to 20 business days, depending on the destination, shipping method selected, and local carrier operations. -
What shipping options do you offer?
We currently offer the following shipping methods:
Expedited Shipping: $8.99
Standard Shipping for orders from $0.00 to $49.00: $5.99
Free Shipping for orders of $49.00 and above: Free -
How can I track my order?
If tracking is available for your shipment, tracking details will be sent to the email address used at checkout once your order has been processed and shipped. -
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at service@crystalquenn.com. We cannot guarantee changes or cancellations once the order has been processed or shipped. -
Do you accept returns?
Yes. We accept returns in accordance with our Return Policy. Returned items must be sent to the return address provided by our customer service team. -
Where should I send my return?
Returns must be sent to the designated return location below unless otherwise instructed by our support team:
New Territories, Cheung Chau, Sun Hing Back Street, Hong Kong
Please contact us before returning any item so we can provide return instructions.
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What should I do if I receive a damaged or incorrect item?
Please contact us within a reasonable time after delivery at service@crystalquenn.com and include your order number, a description of the issue, and clear photos if applicable.