Shipping Policy

Thank you for shopping at crystalquenn.com.

This Shipping Policy explains our shipping methods, fees, and estimated delivery timeframes.

  1. Processing Time

Orders are typically processed within 1 to 5 business days after payment is successfully completed. Processing times may vary during peak periods, holidays, or promotional events.

  1. Shipping Methods and Fees

We offer the following shipping options:

Expedited Shipping
Fee: $8.99

Standard Shipping
For orders from $0.00 to $49.00
Fee: $5.99

Free Shipping
For orders of $49.00 and above
Fee: Free

  1. Estimated Delivery Time

Estimated delivery time is 10 to 20 business days. Delivery times are estimates only and may vary depending on destination, customs processing, local carrier performance, weather events, and other factors outside our control.

  1. Order Confirmation and Tracking

After an order is placed, you will receive an order confirmation email. If tracking is available, shipping confirmation and tracking details will be sent once the order has been dispatched.

  1. Delays

We are not responsible for shipping delays caused by events outside our reasonable control, including carrier disruptions, customs delays, severe weather, inaccurate shipping information provided by the customer, or other unforeseen circumstances.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If an order cannot be delivered due to incorrect or incomplete information, additional fees or delays may apply.

  1. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at service@crystalquenn.com with your order number and relevant details. We will review the issue and provide assistance where possible.

  1. Contact

For shipping questions, please contact:
service@crystalquenn.com