Terms Of Purchase

These Terms of Purchase apply to all purchases made through crystalquenn.com. By placing an order on our website, you agree to these terms.

  1. Order Acceptance

All orders are subject to availability and acceptance. We reserve the right to refuse, limit, or cancel any order at our discretion, including in cases involving suspected fraud, pricing errors, or product unavailability.

  1. Product Information

We make reasonable efforts to present product descriptions, images, and pricing as accurately as possible. However, slight variations in color, appearance, or packaging may occur due to display settings, photography, or product updates.

  1. Pricing and Currency

All prices shown on our website are listed in the currency displayed at checkout. We reserve the right to update prices, shipping fees, or promotional terms at any time without prior notice.

  1. Payment

Payment must be completed at the time of purchase using one of the accepted payment methods shown at checkout. Orders will not be processed until payment is successfully authorized.

  1. Shipping

Shipping terms, fees, and estimated delivery times are governed by our Shipping Policy. By placing an order, you acknowledge that delivery estimates are not guaranteed delivery dates.

  1. Returns and Refunds

Returns and refunds are governed by our Return Policy. Customers must contact us before sending any return.

Approved returns must be sent to the designated return location:
New Territories, Cheung Chau, Sun Hing Back Street, Hong Kong

  1. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at service@crystalquenn.com. We cannot guarantee changes once an order has entered processing or shipment stages.

  1. Limitation

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from the purchase or use of products sold through our website.

  1. Contact

If you have questions regarding a purchase, please contact:
service@crystalquenn.com